We offer free standard shipping on all US orders over $50. Standard shipping takes 7–12 business days. All orders are processed within 1–2 business days of purchase.

Currently we only ship within the United States. We’re actively working on expanding to international markets — stay tuned!

Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this number to track your package in real time on the carrier’s website.

The AuraZen Pro uses bionic kneading technology that simulates the motion of real human fingers. It targets deep tissue in your neck, shoulders, and back to relieve tension and pain. Simply place it on your neck, press the button, and enjoy hands-free relief.

Yes! The AuraZen Pro is completely wireless and rechargeable. One full charge gives you multiple massage sessions. Use it anywhere — at home, in the office, or on the go.

We recommend 15–20 minute sessions. The device has an auto-shutoff feature for safety. You can use it multiple times per day as needed.

No! The AuraZen Pro features a whisper-quiet brushless motor. You can comfortably use it while watching TV, working, or even during a meeting — no disruptive noise.

We offer a 30-day hassle-free return policy. If you’re not completely satisfied with your purchase, contact us at support@aurazenco.com within 30 days of delivery for a full refund.

Simply email us at support@aurazenco.com with your order number and reason for return. We’ll send you return instructions within 24 hours.

Yes! If you’d like to exchange your product for a different one, just reach out to our support team and we’ll make it happen.

Absolutely. We use Shopify’s industry-leading SSL encryption and accept all major credit cards, Apple Pay, Google Pay, and Shop Pay. Your payment information is never stored on our servers.

Yes! We offer interest-free installments through Shop Pay. You can split your purchase into 4 equal payments at checkout — no fees, no interest.

We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay.

Email us at support@aurazenco.com. We respond to all inquiries within 24 hours during business days. We’re real people who genuinely want to help.

Our support team is available Monday through Friday, 9AM – 5PM Pacific Time (Los Angeles). We’ll get back to you as quickly as possible.