Refund policy

We accept eligible returns requested within 30 days after delivery.

To start a return, contact us at fqsllc8@gmail.com with your order number and the reason for the return. Do not send an item back before receiving return instructions.

For products fulfilled through a connected supplier, we coordinate the return with that supplier. When the product is eligible, a prepaid return label is provided and no label fee or restocking fee is charged. The supplier normally creates the return label within 2 business days.

Return the product with all included components, accessories and original packaging when reasonably possible. Products damaged through misuse, missing essential parts, or returned without authorization may be declined.

Sale and personal-care products
Discounted products remain eligible for return unless they were clearly marked Final Sale before purchase. Personal-care devices, including eligible light-therapy devices, may be returned under the product-specific terms shown before purchase. Gift cards, personalized products, perishables and hazardous materials are not returnable.

Damages and incorrect items
Inspect your order when it arrives. Contact us promptly if it is defective, damaged or incorrect so we can coordinate a replacement, return or refund.

Refunds
After the return is received and approved by us or the fulfilling supplier, the refund is issued automatically to the original payment method. Your bank or card provider may need additional processing time. If more than 10 business days have passed after we confirmed approval, contact fqsllc8@gmail.com.

European Union
If an order is shipped into the European Union, applicable statutory cancellation and return rights remain in effect.